Segi77 Privacy Policy

1. Introduction

1.1 Segi77 is committed to protecting the privacy and personal data of all users of its online gaming platform. We understand that when you share your personal information with us, you are placing trust in Segi77 to handle that information responsibly, securely, and transparently.

1.2 This Policy applies to all personal data collected through the Segi77 website, mobile application, customer support channels, and any other touchpoint through which you interact with the Segi77 platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

1.3 Segi77 processes personal data in accordance with applicable Philippine data protection legislation and the requirements imposed by PAGCOR in connection with the operation of online gaming platforms. Where required by law, Segi77 will cooperate fully with regulatory and law enforcement authorities.

2. Personal Data We Collect

2.1 Segi77 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes — players must be 21 or older);
• Residential address, including city, province, and postal code;
• Email address and mobile phone number;
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license).

2.2 Financial Data

• GCash or PayMaya mobile wallet number;
• Bank account details for BDO, BPI, or Metrobank withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits;
• Source of funds documentation where required for AML compliance.

2.3 Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes;
• Bonus and promotion usage records;
• Responsible gaming tool settings, including deposit limits and self-exclusion status;
• Login timestamps, session durations, and platform activity logs.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Unique device identifiers and mobile advertising IDs where applicable;
• Cookies and similar tracking technologies as described in Section 7.

2.5 Communications Data

• Records of your correspondence with Segi77 customer support, including live chat transcripts and email exchanges;
• Survey responses and feedback submitted through the platform;
• Preferences regarding marketing communications.

3. How We Collect Your Data

3.1 Directly from You. The majority of personal data Segi77 holds is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawal requests, or when contacting our customer support team.

3.2 Automatically. When you access and use the Segi77 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device information, and browsing behavior within the platform.

3.3 From Third Parties. Segi77 may receive personal data about you from third-party service providers engaged to assist with identity verification, fraud prevention, and payment processing. This includes KYC verification partners and payment gateway providers such as GCash and PayMaya. We only receive data from third parties where we have a lawful basis to do so.

3.4 From Regulatory Sources. In certain circumstances, Segi77 may receive information from PAGCOR or other regulatory bodies in connection with our licensing obligations, including information related to self-excluded players or persons subject to gaming restrictions.

4. How We Use Your Personal Data

4.1 Segi77 uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. The primary purposes for which we process your data are set out in the table below:

4.2 Segi77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

5.1 Contract Performance. Much of the personal data processing carried out by Segi77 is necessary for the performance of our contract with you — that is, to provide you with access to the Segi77 platform and its features, including account management, game access, and payment processing.

5.2 Legal Obligation. Segi77 is subject to a range of legal and regulatory obligations that require us to process certain personal data. These include KYC and anti-money laundering (AML) requirements, age verification obligations, responsible gaming monitoring duties, and regulatory reporting requirements imposed by PAGCOR.

5.3 Legitimate Interests. In some cases, Segi77 processes personal data on the basis of its legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud detection, platform security, and internal analytics used to improve the Segi77 experience.

5.4 Consent. Where Segi77 relies on your consent as the legal basis for processing — for example, for sending you promotional emails or SMS notifications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

6.1 Segi77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below.

6.2 Service Providers. Segi77 engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually required to process personal data only on Segi77's instructions and to maintain appropriate security standards.

6.3 Regulatory and Law Enforcement Authorities. Segi77 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities where required by law, court order, or regulatory directive.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of Segi77's business, personal data held by Segi77 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.

6.5 With Your Consent. Segi77 may share your personal data with third parties in other circumstances where you have given your explicit consent to such sharing.

7. Cookies & Tracking Technologies

7.1 The Segi77 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

7.2 Segi77 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Help Segi77 understand how players use the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on the Segi77 platform. These are only placed with your consent.

7.3 You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Segi77 platform. Instructions for managing cookies are available in your browser's help documentation.

8. Data Security

8.1 Segi77 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Segi77 platform;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Segi77 platform;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8.2 While Segi77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying Segi77 immediately if you suspect unauthorized access to your account.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Segi77 will notify you and the National Privacy Commission (NPC) in accordance with applicable legal requirements.

9. Data Retention

9.1 Segi77 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by PAGCOR and AMLC regulations.
• KYC Documents: Retained for five (5) years following the end of the business relationship, or longer where required by a specific regulatory directive.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever is earlier.

9.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to the personal data Segi77 holds about you:

• Right of Access: You may request a copy of the personal data Segi77 holds about you, along with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Segi77's legal retention obligations.
• Right to Restrict Processing: You may request that Segi77 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where Segi77 relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please contact the Segi77 support team. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

10.3 If you believe that Segi77 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Children's Privacy

11.1 The Segi77 platform is strictly intended for adults aged 21 years and above. Segi77 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this restriction.

11.2 If Segi77 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the source payment method where possible.

11.3 If you are a parent or guardian and believe that your child has registered an account with Segi77, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

12.1 The Segi77 platform may contain links to third-party websites or services. This Privacy Policy applies only to the Segi77 platform and does not cover the privacy practices of any third-party sites. Segi77 is not responsible for the content or privacy practices of external websites.

12.2 We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the Segi77 platform does not constitute an endorsement of that site's privacy practices.

13. Updates to This Privacy Policy

13.1 Segi77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

13.2 Where changes to this Policy are material, Segi77 will notify registered users by email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the Segi77 platform following notification of changes constitutes acceptance of the revised Policy.

13.3 We recommend that you review this Privacy Policy periodically to stay informed of how Segi77 is protecting your personal data.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way Segi77 handles your personal data, please contact our Data Privacy team through any of the following channels:

14.2 For complaints that have not been resolved to your satisfaction, you may escalate the matter to the National Privacy Commission of the Philippines.